Return Policy

RETURNS AND REFUND POLICY

The customer must notify Pep T in writing within 7 days of receiving the product and return the product to the Pep T . When returning any product, please ensure that it is returned in its original condition and returned with the original packaging – including any documentation, manuals, warranty cards and other accessories. The cost of returning the product to Pep T is for the consumer’s account, however at our discretion, Pep T may offer to reimburse the return transportation costs. This is assessed on a case-by-case basis by Pep T.

Please contact us on trevor@pep-t.co.za for our return address.

Please allow 14 – 30 days for your return to be inspected and for us to create your credit and arrange your refund. In some cases, a handling fee of up to 15% will be levied against the order value.

Should a product be faulty / damaged, we will arrange with the manufacturer / importer / supplier to assess the product. We are restricted to the supplier’s guarantees and warranties, which may mean replacing the product.